Business development

Support for your teams and outsourcing of prospecting and lead generation

Lead generation

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Lead generation

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Lead generation

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Software publisher website

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Expert in customer relationship outsourcing

Our mission is to support you through every stage of your outsourcing project. We select the best outsourcing locations for you in France and abroad, identify the most qualified talent to represent your company, and ensure the operational monitoring of your key performance indicators.

GESTION SERVICE CLIENT 
MULTI-CANAL

Customer service
The quality of customer service depends on its ability to offer efficient, simple and pleasant interactions.
The first guarantee of this effectiveness lies in the advisors themselves; the quality of their training, the management style of their superiors, and the overall atmosphere of the center strongly influence their level of engagement. The second guarantee is the systematic handling of all problems, the solutions to which will enrich the organization and its processes.

Technical support
User support, technical service or hotline, interactions with consumers are now multi-language and multi-channel, telephone, email, chat, dynamic form... Quality technical support must be able to cover all needs.
Ongoing training for advisors and regular updates to knowledge bases remain fundamental to service quality and brand image.

Digital UPrising offers you a tailor-made support service, from the selection of the center and recruitment of agents to the start of operations and operational monitoring.
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PROSPECTING AND LEAD GENERATION

Subtle approaches that allow for no improvisation!


Qualified staff who enjoy sales and challenges, written processes that are known and understood by everyone, preparation, simulations, continuous coaching, an up-to-date knowledge base, and finally, and most importantly, full involvement of the client in the various phases of recruitment, training, setup, and regular monitoring of performance indicators.

This is the secret to a successful outsourcing strategy.


Whether interactions are outbound or inbound, customer loyalty and acquisition require methodology and rigor; training agents on the market, competitors, and products to be promoted is essential to guarantee the success of your operations.


Digital UPrising supports you through every stage of outsourcing, right up to achieving the desired results.

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RECOVERY AND RETENTION

The recovery
Whether through amicable or legal debt recovery, collection is more than ever a profession requiring expertise; indeed, no company can afford to neglect rigorous management of its receivables, both for itsimage and for its treasury

Retention
Taking into account the profile and needs of each client is paramount in the process ofFor retention, the intervention plan is defined based on account analysis and various interactions. Feedback should be used to establish a list of signs and behaviors to monitor in order to predict and anticipate customer dissatisfaction.

Our agency puts its expertise at your disposal to transform your retention and recovery efforts into a true conversion channel.
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EXTERNALIS ACCOUNTANT COLLABORATORe

Optimize your firm's resource management, improve your productivity and enhance customer satisfaction through smooth and accurate accounting management. By delegating first-level accounting tasks, you can focus on the strategic development of your firm:


  • Recording accounting transactions
  • Managing outstanding issues and regular follow-up
  • Verification of Documents Submitted by the Client
  • Account reconciliation
  • Preparation of accounting documents and declarations
  • Supplier management
  • Monitoring deadlines and due dates
  • Administrative support
  • ...


    • Digital UPrising will handle the setup and monitoring of your entire delegation for you.

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