OUTSOURCING OF CUSTOMER RELATIONS
Customer relationship outsourcing expert
Our mission is to support you in all stages of your outsourcing project. We select for you the best outsourcing sites in France or abroad, we detect the most competent talents to represent your company and we ensure for you the operational follow-up of the performance indicators of your operations.
CUSTOMER SERVICE MANAGEMENTMULTI-CHANNEL
Customer service
The quality of customer service is based on its ability to offer efficient, simple and pleasant interactions.
The first guarantee of this efficiency are the advisers, the quality of their training, the type of management of superiors and the general atmosphere of the center strongly condition their level of involvement. The second guarantee is the systematic treatment of all problems, the solutions of which will enrich the organization and the processes.
Technical support
User support, technical service or hotline interactions with consumers are now multi-language and multi-channel, telephone, e-mail, chat, dynamic form... Quality technical support must be able to cover all needs.
The continuous training of advisers and the regular updating of knowledge bases remains fundamental for the quality of service and for the image of the brand.
Digital UPrising offers you a tailor-made support service, from the selection of the center and the recruitment of agents to the start of operations and operational monitoring.
TELE-SALES AND PROSPECTION
Fine approaches that do not tolerate any improvisation!
Qualified staff who like sales and challenges, written processes known and understood by all, preparation, simulations, continuous coaching, updating of the knowledge base and last but not least a complete involvement of the donor order in the different phases of recruitment, training, setup and regular monitoring of performance indicators
This is the secret to successful outsourcing
Whether the interactions are outgoing or incoming, loyalty andthe acquisition of new customers requires methodology and rigour, the training of agents on the market, the competitors and the products to be promoted is essential to guarantee the success of your operations
Digital UPrising supports you in all stages of outsourcing until you achieve the expected results
COLLECTION AND RETENTION
Recovery
Whether it is amicable or judicial collection actions, collection is more than ever an expert's job, indeed no company can ignore the rigorous management of its receivables, both for itsimage and for its cash
Retention
Taking into account the profile and needs of each client is essential in the process ofretention, the intervention plan is defined according to the analysis of the account and the various interactions. Feedback should be used to establish the list of signs and behaviors to watch out for in order to predict and anticipate customer dissatisfaction
Our agency puts its know-how at your disposal to transform your retention and recovery actions into a real conversion channel
TELESECRETARIATAND TELEPHONE RECEPTION
Permanently, temporarily or in addition to your internal organization, various outsourcing solutions are available to you.
- Incoming call management
- Getting in touch with your company according to your needs
- Real-time message taking and transmission
- Information according to the level of delegation
- Make appointments on a shared calendar
The scope of intervention of the customer relations center is to be defined (tailor-made) for the management of your reception and your secretariat
Digital UPrising takes care of setting up and monitoring your entire delegation for you
