Expert in customer relationship outsourcing
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Our mission is to support you throughout every step of your outsourcing project. We select the best outsourcing sites for you in France or abroad, identify the most skilled talent to represent your company, and monitor your operations' performance indicators.
GESTION SERVICE CLIENT MULTI-CANAL
Customer Service
The quality of customer service is based on its ability to offer effective, simple and pleasant interactions.
The first guarantee of this effectiveness is the advisors; the quality of their training, the type of management provided by their superiors, and the general atmosphere of the center strongly influence their level of involvement. The second guarantee is the systematic handling of all problems, the solutions of which will enrich the organization and processes.
Technical support
User support, technical service or hotline interactions with consumers are now multi-lingual and multi-channel, telephone, e-mail, chat, dynamic form... Quality technical support must be able to cover all needs.
Ongoing training of advisors and regular updating of knowledge bases remains fundamental for the quality of service and for the brand image.
Digital UPrising offers you a tailor-made support service, from the selection of the center and recruitment of agents to the start of operations and operational monitoring.
TELESALES AND PROSPECTING
Fine approaches that tolerate no improvisation!
Qualified staff who enjoy sales and challenges, written processes known and understood by all, preparation, simulations, continuous coaching, keeping the knowledge base up to date and last but not least, full involvement of the client in the various phases of recruitment, training, setup and regular monitoring of performance indicators.
This is the secret to successful outsourcing
Whether the interactions are outbound or inbound, loyalty andAcquiring new customers requires methodology and rigor, training agents on the market, competitors and products to promote is essential to guarantee the success of your operations
Digital UPrising supports you throughout all stages of outsourcing until you achieve the desired results.
RECOVERY AND RETENTION
The recovery
Whether it is amicable or legal recovery actions, recovery is more than ever an expert profession, in fact no company can ignore rigorous management of its debts, both for itsimage and for its treasury
Retention
Taking into account the profile and needs of each client is essential in the process ofretention, the intervention plan is defined based on the analysis of the account and the different interactions. The feedback should be used to establish the list of signs and behaviors to monitor in order to predict and anticipate customer dissatisfaction
Our agency puts its expertise at your disposal to transform your retention and recovery actions into a real conversion channel.
OUTSOURCED ACCOUNTING COLLABORATORe
Optimize your firm's resource management, improve your productivity and strengthen your client satisfaction through smooth and precise accounting management. By delegating first-level accounting tasks, you can focus on the strategic development of your firm:
- Entry of accounting transactions
- Management of outstanding points and regular monitoring
- Verification of Documents Submitted by the Customer
- Account reconciliation
- Preparation of accounting documents and declarations
- Supplier management
- Monitoring deadlines and deadlines
- Administrative support
- ...
Digital UPrising takes care of setting up and monitoring your entire delegation for you
